Return, Refund, & Exchange Policy

Return, Refund, & Exchange Policy

At Ziraavi, your satisfaction is our priority. We strive to ensure you love your purchase, but if something isn’t right, we’re here to help. Please review our return, refund, and exchange policies below:

1. Returns

  • Eligibility for Returns:

    • Items must be returned within 7 Days of the delivery date.

    • Items must be in their original condition: unused, unwashed, and with all original tags and packaging.

    • Certain items are non-returnable, including personalized products, perishable goods, and items marked as final sale.

  • Return Process:

    1. Contact our customer support team at connect@ziraavi.com or +91-6350109566 to initiate a return.

    2. Provide your order number and reason for the return.

    3. Once approved, you will receive instructions on how to return the item.

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

    • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refunds

  • Refund Eligibility:

    • Refunds will be issued for returned items that meet our return policy requirements.

    • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

  • Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 1 - 3 business days and credited back to your original payment method.

  • Partial Refunds:

    • Items not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund at our discretion.

3. Exchanges

  • Eligibility for Exchanges:

    • Exchanges are allowed for items of equal or lesser value, subject to stock availability.

    • Items must meet the same eligibility criteria as returns.

  • Exchange Process:

    1. Contact our customer support team at connect@ziraavi.com or +91-6350109566 to request an exchange.

    2. Provide your order number, the item you want to exchange, and the replacement item details.

    3. Once approved, return the original item as instructed.

    4. Upon receipt of the original item, the replacement will be shipped.

  • Exchange Shipping:

    • Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect item.

4. Non-Returnable/Non-Exchangeable Items

  • Personalized or customized products.

  • Perishable goods.

  • Digital downloads or e-gift cards.

  • Items marked as final sale or non-refundable.

5. Questions?

If you have any questions or need further assistance with your return, refund, or exchange, please contact us at connect@ziraavi.com or +91-6350109566. Our team is here to help.

Thank you for choosing Ziraavi! We value your trust and look forward to serving you again.