Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to connect@ziraavi.com
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Shipping & Delivery
How long does it take for Ziraavi to ship an order?
Once your order is processed, it will be shipped via our courier partners. Shipping times vary depending on your location, but orders shipped within India typically arrive within 5-7 business days.
How much does shipping cost?
Ziraavi offers free standard shipping within India for all orders.
Can I change my shipping address after my order has been placed?
Unfortunately, once an order has been processed and shipped, the shipping address cannot be changed. Please double-check your shipping address before submitting your order. For further assistance, contact our customer service team.
What if I receive an item that is damaged or defective?
If you receive a damaged or defective item, please contact Ziraavi customer service within 24 hours of delivery. We will work to resolve the issue and provide a replacement or refund if necessary.
Can I cancel my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to cancel it by contacting Ziraavi customer service. However, once an order has been shipped, it cannot be canceled.
What if my package is lost or stolen?
Ziraavi is responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. We will coordinate with our delivery partners to resolve your issue promptly.
Cancellations
Can I cancel my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to cancel it by contacting Ziraavi customer service. However, once an order has been shipped, it cannot be canceled.
How long does it take to receive a refund?
Refunds are typically processed within 7-10 business days of receiving the canceled product. Please note that it may take additional time for the refund to appear on your credit card or bank statement.
Can I make changes to my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to make changes by contacting Ziraavi customer service. However, once an order has been shipped, changes cannot be made.
What if I receive an item that is damaged or defective?
If you receive a damaged or defective item, please contact Ziraavi customer service within 24 hours of delivery. We will work to resolve the issue and provide a replacement or refund if necessary.
Can I cancel my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to cancel it by contacting Ziraavi customer service. However, once an order has been shipped, it cannot be canceled.
What if my package is lost or stolen?
Ziraavi is responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. We will coordinate with our delivery partners to resolve your issue promptly.
Replacement & Refund
What is Ziraavi's return policy?
Ziraavi accepts requests for replacements and returns for most items within 24 hours of delivery. Items must be in their original condition and packaging. Please see our returns policy for more information.
Will I be responsible for return shipping costs?
No, Ziraavi will cover the shipping charges for the first replacement only. After that, you will be responsible for the shipping charges.
What if I receive the wrong item?
If you receive the wrong item, please contact Ziraavi customer service as soon as possible. We will work with you to resolve the issue and provide a replacement or refund if necessary.
Can I return a sale or clearance item?
Sale and clearance items are final sales and cannot be returned unless they are damaged or defective.
Can I cancel my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to cancel it by contacting Ziraavi customer service. However, once an order has been shipped, it cannot be canceled.
What if my package is lost or stolen?
Ziraavi is responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. We will coordinate with our delivery partners to resolve your issue promptly.
Payments
Is it safe to enter my credit card information on the Ziraavi website?
Yes, Ziraavi takes your security seriously and uses industry-standard SSL encryption to protect your personal and payment information.
Are there any additional fees or charges?
No, Ziraavi does not charge any additional fees or charges beyond the cost of the product.
Will I receive an order confirmation and receipt?
Yes, you will receive an order confirmation email and a receipt once your payment has been processed. Please check your spam folder if you do not see these emails in your inbox.
Can I return a sale or clearance item?
Sale and clearance items are final sales and cannot be returned unless they are damaged or defective.
Can I cancel my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to cancel it by contacting Ziraavi customer service. However, once an order has been shipped, it cannot be canceled.
What if my package is lost or stolen?
Ziraavi is responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. We will coordinate with our delivery partners to resolve your issue promptly.
Warranty
What is Ziraavi's warranty policy?
Ziraavi offers a 6-month warranty on all jewelry products. This warranty covers any manufacturing defects and damage caused by normal wear and tear.
What is not covered by the warranty?
The warranty does not cover damage caused by misuse, abuse, or accidents. It also does not cover damage caused by exposure to chemicals, such as perfume or hair spray.
What happens if my item cannot be repaired?
If your item cannot be repaired, we will offer a replacement item of equal or lesser value.
Will I be responsible for shipping costs for a warranty claim?
Customers are responsible for shipping costs to return the item for warranty assessment. For more details, please refer to our warranty policy.
Can I cancel my order after it has been placed?
If your order has not yet been processed and shipped, you may be able to cancel it by contacting Ziraavi customer service. However, once an order has been shipped, it cannot be canceled.
What if my package is lost or stolen?
Ziraavi is responsible for lost or stolen packages. If your package has not arrived within the estimated delivery time, please contact our customer support to file a claim. We will coordinate with our delivery partners to resolve your issue promptly.